privacy policy

How We Protect Information

Privacy Policy

Last Updated: March 14, 2026

Thrive Creative Marketing (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canadian federal and provincial laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our website or services.

1. Accountability & Privacy Officer

We are responsible for the personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with this policy and applicable Canadian privacy laws.

To contact our Privacy Officer with any questions, concerns, or requests:

  • Email: admin@thrivecreativemarketing.ca
  • Phone: 905-975-1103
  • Mail: Thrive Creative Marketing, Grimsby, ON

2. Information We Collect

We limit the collection of personal information to what is necessary for the purposes identified in this policy.

A. Information You Provide to Us

  • Identity Data: Name, job title, and company name.
  • Contact Data: Email address, telephone number, and mailing or billing address.
  • Transaction Data: Payment details. Credit card information is processed by secure third-party payment processors (such as Stripe and QuickBooks) and is not stored on our servers.
  • Communications Data: Information you provide when you email us, fill out a contact form, request a quote, or otherwise communicate with us.
  • Marketing Preferences: Your choices about receiving marketing communications from us.

B. Information Collected Automatically

When you visit our website, we may automatically collect technical information, including:

  • IP address and browser type
  • Device information (mobile vs. desktop)
  • Pages visited, time spent on site, and referring URLs

We use website analytics tools, including Google Analytics, to understand how visitors use our site and to improve user experience.

Managing cookies: You can refuse or delete cookies by adjusting your browser settings. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Please note that refusing cookies may affect certain features of our website.

3. How We Use Your Information

We use your information for the following identified purposes:

  1. To provide marketing services and manage client projects.
  2. To respond to your inquiries, quotes, and contact form submissions.
  3. To process payments and issue invoices.
  4. To send commercial electronic messages (with your consent) regarding our services, updates, and offers.
  5. To improve our website functionality and user experience.
  6. To comply with legal obligations.

We will not use your personal information for purposes other than those identified above without obtaining your additional consent.

4. Email Marketing & CASL Compliance

We are committed to full compliance with Canada’s Anti-Spam Legislation (CASL).

  • Consent: We only send Commercial Electronic Messages (CEMs) to individuals who have provided Express Consent (e.g., subscribing to our email list) or where Implied Consent exists (e.g., an existing business relationship within the last 2 years).
  • Unsubscribe: Every marketing email contains a clear “Unsubscribe” link. We honour unsubscribe requests within 10 business days, as required by law.
  • Identification: All marketing emails clearly identify Thrive Creative Marketing as the sender and include our contact information.

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties.

We may share information with trusted third-party service providers who help us operate our business, including:

  • Cloud storage and hosting providers
  • Email marketing platforms
  • Payment processors (e.g., Stripe, QuickBooks)
  • Accounting and administrative software
  • Website analytics services

These providers are required to handle your information confidentially and in accordance with applicable privacy laws.

We may also disclose your personal information when required by law, in response to a court order, or to protect our rights, property, or safety, or that of others.

Data Transfer Outside Canada: Some of our service providers may store or process data outside of Canada (e.g., on servers in the United States). When this occurs, your personal information may be subject to the laws of that country, including lawful access by foreign government authorities.

6. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law and contractual obligations. When personal information is no longer needed, we will securely destroy, erase, or anonymize it.

We use industry-standard security measures, including SSL encryption, secure servers, and two-factor authentication, to protect your personal information against unauthorized access, disclosure, alteration, or loss.

Breach Notification: In the unlikely event of a security breach that creates a “real risk of significant harm” (federal) or “risk of serious injury” (Quebec), we will notify affected individuals and the relevant privacy commissioners as required by law.

7. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Withdraw Consent: Withdraw your consent for our use of your information at any time, subject to legal or contractual restrictions.
  • Complaint: File a complaint with us, or with the Office of the Privacy Commissioner of Canada (priv.gc.ca), if you have concerns about how we handle your information.
  • De-indexing (Quebec residents): Request that we cease disseminating your personal information, or de-index hyperlinks associated with your name, under specific circumstances set out in Law 25.

To exercise any of these rights, please contact our Privacy Officer using the information in Section 1. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and revise the “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

Thrive Creative Marketing
Grimsby, ON
Email: admin@thrivecreativemarketing.ca
Phone: 905-975-1103